Confidential therapy access.
No authorization. No agency notification.
Depending on your agency's Holding the Line agreement, you may have confidential access to our list of trusted Oregon private practice clinicians who understand and specialize in providing mental health services to public safety professionals. This support is available after a critical incident, during a difficult season, or simply when you want to talk with someone outside your agency. When included in your agency's HTL contract, this is also a covered benefit for you.
If you've been doing this job for a few years and you've never once had a week that followed you home, you probably don't need this. Most people do. Reaching out here doesn't mean something is wrong with you. It means you're paying attention.
Your sessions.
Your business.
If your agency's program includes confidential therapy access, your contract sets a number of sessions per year, commonly 6 to 12. Use them for anything: stress, sleep, relationships, burnout, or follow-up from a past incident. No reason required. 100% confidential.
Open your agency's HTL access link or app
Your agency provided a link or QR code. Open it on any device, anytime.
Browse clinicians and choose one
View credentials, bios, and areas of focus. Pick the clinician that feels right for you.
Request an appointment
Your selected clinician receives an immediate notification and reaches out directly to schedule.
Attend your session
Sessions are delivered via secure video from wherever works for you. In-person sessions may also be available depending on clinician and location. Private. Confidential. On your terms.
Confidential means confidential.
- Your agency will not be told whether you scheduled, attended, or what you discussed.
- Your clinician is an independent private practice provider. They do not work for your agency or for HTL.
- HTL does not receive or store your clinical records. Your clinician maintains their own records under HIPAA.
- No opinions about fitness, suitability, or job performance will ever be provided to your agency without your formal written consent to do so.
- HTL bills your agency using de-identified numbers only. Your name is never attached to any billing or reporting.
If you were involved in a critical incident
If your agency activated HTL following an incident, you may have received a text or email with a secure link to view available clinicians who can meet with you this week. There is no obligation to use it. If you didn't schedule or would prefer to connect later, you can reach out to HTL at any time. Access remains available throughout your employment with an agency contracted with HTL.
Crisis Resources
HTL is not a crisis service. If you are in crisis right now:
988 — Suicide & Crisis Lifeline (call or text)
741741 — Crisis Text Line (text HOME)
911 — Emergency